Help Center
Welcome to the Help Center! We’re here to assist you with any questions or concerns you may have about our products, orders, and services. Below, you’ll find answers to frequently asked questions and ways to reach out for further support.
1. Orders & Shipping
- How do I place an order? Simply browse our website, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
- How long does shipping take? Delivery times vary depending on your location and selected shipping method. You can track your order using the details provided in your confirmation email.
- Can I modify or cancel my order? If your order hasn’t been processed yet, you may be able to make changes or cancel it. Contact our support team as soon as possible for assistance.
2. Payments & Billing
- What payment methods do you accept? We accept major credit/debit cards and online payment gateways like Razorpay for secure transactions.
- Is my payment information secure? Yes, we use industry-standard encryption and secure payment gateways to protect your data.
3. Returns & Refunds
- What is your return policy? If you are not satisfied with your purchase, you can return it within the specified period. Please ensure the item is unused and in its original packaging.
- How do I request a refund? To initiate a refund, contact our support team with your order details. Refunds are processed based on our return policy guidelines.
4. Account & Support
- Do I need an account to place an order? No, but creating an account allows you to track orders, save preferences, and access exclusive offers.
- How do I contact customer support? You can reach us via email at [email protected] or through our contact form on the website. Our team is available to assist you with any inquiries.
5. General Inquiries
- How do I stay updated on new products and offers? Subscribe to our newsletter or follow us on social media to receive the latest updates.
If you have any other questions, feel free to reach out—we’re happy to help!